Need to Take a Break?
If you need to pause your membership you may put your membership on freeze for a minimum of 2 weeks and maximum of 2 months.
Freezes must be requested at least 5 business days before the requested start date. Upon submission of the freeze request form you’ll receive written confirmation of your freeze terms from a member of our team within 3 business days.
While on freeze, your membership will not bill. We’ll confirm your next renewal date upon confirmation of your freeze. Our system does not send out membership re-activation notifications, so set a calendar reminder for yourself. Please be aware that a freeze term may change your future billing date.
Keep in mind that a freeze is a temporary situation and membership cancellation requests cannot be submitted during a freeze. *Note: if you are requesting a freeze for the date of your membership billing, the membership will bill before the freeze takes effect on your account, this renewal will apply once your membership is off freeze. If you would prefer your membership bill once you return from your freeze, you must request your freeze start date for the day before your membership bills.
Please Note: If your freeze is scheduled to begin on your regular membership renewal date, your membership will still renew before the freeze takes effect. To prevent being charged before your freeze begins, you must request your freeze to start the day before your membership renewal date. For example, if your membership renews on the 2nd of each month and you do not want to be charged before your freeze, you should request your freeze to begin no later than the 1st. This ensures your membership is place on freeze before the renewal is processed. If your membership does renew before your freeze begins, any paid days will be available for use once your freeze ends. Please note that membership renewals processed before a freeze takes effect are not eligible for a refund.